Biz Ops

O'Fallon, MO    Contract


About Gig

MasterCard is seeking a Biz Ops in O'Fallon, MO

Job Posted: Thursday, July 21, 2022

Expires On: Sunday, November 27, 2022

Duration: 8 wks Weeks

Desired Experience: 1-2 years

Required Skills: Import

Work Policy :

Gig Description

The Cyber Security Services BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works?Are you a CI/CD geek who loves all things automation?Do you have a low tolerance for manual work and look to automate everything you can?Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.Role The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.All About YouFor all team members:Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concernsSupport services before they go live through activities such as system design consulting, capacity planning and launch reviews.Maintain services once they are live by measuring and monitoring availability, latency and overall system health.Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems.Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recoverWork with a global team spread across tech hubs in multiple geographies and time zonesShare knowledge and mentor junior resources; Other Skill Set:CALL NOTES NEED RESUMES ASAP Lead biz ops engineer This is a backfill role-end is 1/10/2021 On call support Three functions in biz ops support model Protect-proactive measures-ensuring products are safe to deploy, logging and monitoring Enable-platform automations-devops tier-scripts that they write and deploy React-production support-retrospective, post mortems and incidents Java experience, PCF component, Jenkins, NiFi pipeline Shell scripting, UNIX, Remedy experience ALM experience SQL writeup experience Debugging skills needed Dynatrace and Splunk experience On call support experience-Thursday-Sunday rotates every 3rd week Days start around 7am CST-remote role; Position Type:US- Staff Aug; Projected Duration:2 weeks; Candidate Submit Limit:25; Minimum Experience (In Years):0; Background Check:False; Drug Screen:False; Face to face interview required:False; Candidate must be local:False; Candidate must be your W2 Employee:True
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Additional Information:
Specialty: Import

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