Hello, I'm D*****

Operations expert with 10 years of experience with knowledge in creating innovative software solutions. Proven ability to manage multiple projects across industries meeting and exceeding business revenue and profit goals.

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Skill Index

I am skilled in...

Front Office
Forecasting Models
Project Management
Team Management

Industry Density

Top 5 Industry Experience, Expressed in Percentages

Management Consulting


Information Technology and Services




Higher Education


Career History


Software Developer @ (HIDDEN)

January 12, 2014 - Current

Role Description

Goalline Enterprises is the child company of ActionCOACH S. Houston. Founded by Ted Hair and Daniel Cleaves, the company focuses on developing web strategies to clients within the South Houston market. Goalline Enterprises has designed web application solutions and websites for clients, resulting in major revenue increases.


  • Created and marketed new web site for equestrian center, resulted in 93% growth in business online revenue.
    Developed web application using AngularJS and Firebase to allow freelancers to search available "opportunities" with different businesses. danielcleaves/BizNinja
    Created two sided marketplace application (similar to Fiverr) using Ruby on Rails and Heroku to all ethnic cultures the ability to sell their products.
    Currently developing UberEats MVP like web application and mobile application, using Python and Django as the server side language/framework, Facebook authentication services, and Swift for the mobile application.
    Responsible for the development of speaker website to promote and drive incremental speaking opportunities.

Skill Strengths (Breakdown in Percentages)

  • Python (25%)

  • AngularJS (25%)

  • HTML (20%)

  • Django (15%)

  • Javascript (15%)

Business Analyst @ (HIDDEN)

December 30, 2012 - Current

Role Description

ActionCOACH - S. Houston is a business coaching/consulting firm that works with business owners in the South Houston area. Focused on helping business accelerate and optimize their sales, marketing, and management strategies. With coaches in over 64 countries, ActionCOACH is the go to business coaching firm that is trusted by millions of business owners (worldwide).


  • Developed bi-monthly workshops, weekly email blasts, SEO/SEM strategy to create lead database of business owners within South Houston area.
    Weekly collaborations with business owners to increase their business leads, conversions, average dollar sales, and number of transitions.
    Created social media training dashboard and trainings for clients to roll out to their team members.
    Utilized Tableau software with businesses to analyze trends, changes, and forecast future opportunities within their industries.
    Assisted clients in growing their business by increasing conversion rate by an average of 43%. This resulted in an average increase of $25,000 per revenue stream.

Skill Strengths (Breakdown in Percentages)

  • Python (30%)

  • AngularJS (30%)

  • HTML5 (30%)

  • Coaching & Mentoring (10%)


Project Manager / Facilities Servic @ (HIDDEN)

April 04, 2011 - July 01, 2013

Role Description

Established in 1927, the University of Houston empowers students in their pursuit of learning, discovery, leadership and engagement. Located in a sprawling metropolis, our premier Tier One campus provides students with cutting edge programs including undergraduate, graduate, doctoral, distance and continuing education. Ranked among the best colleges in America, UH is home to award-winning faculty, innovative research centers, has one of the most diverse student populations in the nation, and alumni who have become international leaders.


  • Provided key insightful leadership to management and supervision of Call Center operations. In charge of analyzing operational processes, establishing escalation procedures and overseeing training needs assessments.
    Developed and implemented revenue management strategy for multiple business units and assisted with creation of business processes.
    Recruited, hired and trained full staff of technical and administrative team members for the centralized model in Facilities Management.
    Lead software implementation of FAMIS for the University. This included the migration of the legacy software system, creation of training modules, and phased University roll out plan.
    Conceptualized, planned, designed and developed campus-wide marketing system. (Still currently being utilized by UH)

Skill Strengths (Breakdown in Percentages)

  • Project Management (30%)

  • Software Implementation (25%)

  • Customer Management (25%)

  • Public Speaking (10%)

  • TRAINING (10%)


Dual Director of Operations @ (HIDDEN)

April 03, 2010 - March 02, 2011

Role Description

California-based Rim Hospitality, with 30 years of experience managing hotels and restaurants nationwide, was acquired in July 2014 by Interstate Hotels & Resorts, the leading, global U.S.-based third-party hotel management company.


  • Held full accountability for managing strategic business planning, staffing, employee relations, business operations, marketing, and business development functions of 159-room Radisson Phoenix Airport Hotel and 295-room Crowne Plaza Phoenix Airport Hotel
    Analyzed organizational goals and data and utilized results to establish short and long-term plans and budgets. Ensured meeting budget goals by developing MAR (Minimum Allowed Revenue) system, utilized by all management team members.
    Exceeded profit forecasts for both hotels for the first time in 18 months.
    Achieved 5 point increase in Trip Advisor ratings within both hotels in a short time span
    Contributed to achievement of branch business objectives by providing outstanding customer service.

Skill Strengths (Breakdown in Percentages)

  • AngularJS (30%)

  • HTML5 (30%)

  • Javascript (20%)

  • CSS (20%)


Front Office Manager / Revenue Mana @ (HIDDEN)

January 08, 2008 - April 01, 2011

Role Description

Red Lion Hotels Corporation is an American hospitality corporation that primarily engages in the franchising, management and ownership of upscale, midscale and economy hotels. The company also operates an entertainment and event ticket distribution division, TicketsWest.


  • Provided assistance to General Manager with coordination of construction / renovation project of seventh largest hotel in the state of Colorado. With 478 rooms and 25,000 Sq. Ft. of meeting space
    * Achieved #1 rating for guest enrollment within entire company.
    * Increased Trip Advisor ratings by more than 20 points, leading to 92% guest satisfaction
    * Successfully gained market share from competitors during recessionary period through implementation of tiered transient strategy approached.
    * Boosted booking numbers and room revenues by administering company-wide breakfast program (Roaring Lion)
    * Increased revenues by 20% and 11 points (STR index gain in 2010 as a result of developing STR segmentations to monitor competitive set.

Skill Strengths (Breakdown in Percentages)

  • Front Office (25%)

  • Forecasting Models (25%)

  • Team Management (20%)

  • Revenue Management (15%)

  • Budget (15%)

Education History

Awards & Certificates

  • IFMA -- International Facilities Management